We propose a meaning-centered approach to understanding customer/patient satisfaction grounded in the hermeneutical tradition and informed by concepts highlighted in herzberg’s two-factor motivation and hygiene theory current research in customer satisfaction conceptualizes satisfaction as a stable, singular construct driven by expectations and relies predominately on quantitative assessments.
Taking a meaning-centered approach to customer satisfaction, or any other organizational construct, places the lived experience and meanings we hold about that experience at the center we listen to the experiences of individuals while simultaneously examining those experiences as a system of meanings. Thus, a meaning-centered theory of good life and good work is based on three overlapping pillars – meaning, virtue, and happiness mca is based on the application of frankl’s logotherapy (1985) to the workplace.
Transmission and meaning-centered communication are not opposing perspectives at the ends of a single continuum, but reflect different assumptions about the purpose and goals of communication a transmission-orientation focuses on sending messages in order to influence a receiver a meaning-centered orientation focuses on the shared meaning that paves the way for relationships. English for technical communication – ping duan technical communication – definition tc is the theory and practice of effective info exchange at work- working communication tc is a sub-discipline of communication studies (cs) that deal with the processes of transmitting or exchanging info other sub-dis mass communication, mass media com. A meaning-centered communication orientation describes an individual’s propensity to approach communication from the transactional, constructivist perspective — meaning is created during the exchange. The meaning-centered approach is a way of understanding organizational communication by understanding how organizational reality is constructed through human interaction this approach describes organizational communication as a process of organizing, decision making, sense making, influence, and culture.
We propose a meaning-centered approach to understanding customer/patient satisfaction grounded in the hermeneutical tradition and informed by concepts highlighted in herzberg’s two-factor motivation and hygiene theory. Communication theory paper hcs/320 communication theory communication is a two-way process of reaching understanding, exchanging information, and creating and sharing meaning there are different types of communication such a verbal and non-verbal communication , we also have communication barriers like gender differences, cultural differences, prejudices, and organizational environments. The meaning-centred theory views communication as the outcome of a process “when the process is successful, shared meaning is generated and communication has occurred” (barnett & o’rourke, 2011, p26.
As our look at systems theory, structuration theory and feminist theory affirms, modern theories of organizational communication are diverse in addition, they afford opportunities for innovative, as well as blended, approaches to explaining problems of organizational life in the twenty-first century.
What is person-centred communication for patients in acute wards • 5/105 wards provided evidence of a person-centred approach • care based on an organisationally set, task-driven routines • quality of communication poor yet good communication was the basis for person-centred care for people with dementia • aspects of.